education
University of Central Missouri | Bachelor of Fine Arts: Graphic Design, May 2014
experience
Freelance Designer
Ongoing Remote Work • May 2014 - present
Happiness Engineer (Customer Support, Marketing Team Support)
Flocknote • Magnolia, TX (Remote) • October 2024 - present
Deliver exceptional customer support by resolving inquiries with a 100% satisfaction rating, contributing to overall client retention and brand trust
Collaborate with the marketing team to create and edit customer-facing content, including email campaigns and header images, web pages, and social graphics that improve engagement and reduce support emails
Provide customer insights and feedback to marketing and product teams that help to shape strategies that enhanced user experience
Account Manager
The Scienomics Group • Stamford, CT (Remote) • October 2021 - May 2024
Key account management team member in growing a portfolio of work from 100K to over 2M within an 18 month period
Lead all project life-cycles including timeline development, financial management and client communications
Liaise daily with other internal departments to ensure all tasks pertaining to each project are accomplished
Create and mange the agenda and lead internal and external status meetings
Internal Communications Manager
Archdiocese of St. Louis • St. Louis, MO • September 2017 - October 2021
Develop and maintain internal communications protocols for use throughout a 10,000+ employee organization
Strategize with department leaders to produce timely communications delivered to relevant internal stakeholders
Collect, edit and coordinate entries for weekly internal newsletter distribution
Manage and effectively communicate action steps to achieve organizational goals to direct reports
Manage and develop web content to be implemented onto the archdiocesan website to drive users to action rather than stagnant consumption of information
Art Director
Contemporary Productions • St. Louis, MO • May 2016 - September 2017
Develop brand standards and guidelines to achieve a cohesive brand image across all platforms
Collaborate with the event team to bring clients’ desires for their production to fruition
Develop large and/or small scale signage and various print materials needed for production of events
Graphic Designer
Dynamic Catholic • Cincinnati, OH • October 2014 - May 2016
Create a wide range of design materials consisting of projects in both digital and print media
Sample projects include: book design, marketing pieces for both print and email, enrichment program branding, landing pages for web, and social media graphics
Collaborate with other communications professionals on a small team to execute projects efficiently and effectively
Creative Department Intern
Mammoth Advertising • New York, NY • May 2013 - July 2013
Worked on a variety of projects such as web banners, social media promotions, email newsletters, and video editing
Participated in brainstorming meetings for clients such as Food Network and Sony
qualifications
Great ability to adapt quickly and manage multiple projects at once
Ability to work amongst crisis and highly sensitive communications efforts to ensure all audiences are informed
Experienced in Adobe Creative Suite, Office365, Google Suite and multiple project management programs
